I manage the help desk for the East Greenbush Central School District , near Albany , NY . For years we have been using AVerKey scan converters in all our district classrooms. Over the course of time, various components had been misplaced, to the point where we needed to order a number of replacement parts.
I determined what we needed to order by visiting your web site, and contacted AVerMedia to find out who the purchase order was to be sent to, which is the standard way the our district does business. Unfortunately I found out that AVerMedia did not accept purchase orders. I was however, fortunate enough to have reached Dan Merryman, who was very understanding, and offered to look into an alternative method of payment, as did I. After a few phone conversations with Dan, he was able to iron out all the details and help expedite our purchase, which I am happy to report was received in a timely manner.
I was very pleased with the effort and service provided by Dan, and would readily recommend AVerKey products to anyone based on the excellent customer support he provided. I am often in touch with representatives of different companies, and can tell you that many times I am disappointed with the service, or even the little interest the reps show. Dan stands out as one of the best I've come across, and I plan on calling him any time I need assistance from your company.” – Chip Balzer , Teacher
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