EVC170

A: Yes, SVC / EVC system can join ZOOM meeting by following methods.

1. Press “Call" button on remote controller.
In dial page. Enter (ZOOM connection IP)##(Meeting ID)#(Meeting PASSWORD) then press “Call". We suggest users find keypad to enter. By pressing “keypad" button on remote controller to find keypad.

For example:

2. 3rd party cloud, home >> Phonebook >> 3rd pary cloud meeting.
Set Meeting Name and Cloud Meeting Sever in this page,
For example:

Back to dial page, enter ZOOM Meeting ID and Meeting password into “call to". Then choose Zoom Room Connector option in “call type". Press “Call" directly.

For example:

*Please note: cloud meeting software usually need H.323/SIP protocol by purchasing license.
  1. Please check if your video conferecing system can be connected with the correct IP address.
  2. Make sure port 80 is forwarded for AVer VC system's IP.

Please check your password for webtool again.

Yes, Please download and installed our VC player then use VC player to convert the file format to .mov or .mp4
In response to the reported vulnerability CVE-2021-44228 in the Apache Log4j2 Java library, AVer is conducting a thorough review of our software to determine any potential impact on our services to our customers.
The following AVer products and applications are not susceptible to the Log4j 2.x CVE-2021-44228 vulnerability.
  • VCPlayer
  • ScreenShare
  • VCLink
  • EZMeetup
  • EZDraw
  • VCAssist
  • On-Premise Video Conference System
  • USB Conference Camera / speakerphone
This list is not final. We will continue to monitor the situation.
Step 1. Please press "info"button on AVer remote controller top-left corner.

Step 2. You can find MAC address and Firmware version information on the screen as picture.
A: Please try following configuration on EVC and SVC.
Settings→ Network→ SIP
Step 1. SIP Transport Protocol: default is UDP, please select TCP.
Step 2. BFCP(content share): default is UDP, please select TCP.

Back to dial page.
Call type select “SIP", and enter account into Call to. Then press Call(Green Button)
Success to connect.

If the your codec is behind router, we suggest NAT of both type UDP and TCP.
Step 1. Power off the EVC.
Step 2. The 2nd step: disconnect power cable.
Step 3. Re-plug in power cable.
Step 4. Power on the EVC.
Step 5. Insert USB driver to main station with the latest version.
Step 6. Following guide to finish FW update.
Due to different design artichure, both of AVer EVC / SVC series do not support MS Teams call directly. The EVC / SVC series only support to connect to the remote site through H.323/SIP protocols.

FAQs

Here are answers to some common questions about the device.

It is not recommended to place the microphone anywhere on the Table Hub during a call. This is especially true if you are using the Table Hub‘s embedded speaker as an audio output. Placing the microphone on the Table Hub during a video conferencing session may result in unwanted echo/feedback.
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If there is 3rd party audio device is connected through Audio In, echo cancellation could be disabled at “MIC input source" option. Under “Settings", “Video / Audio" and “Microphone" menu, choose “AUDIO IN without AEC" to disable echo cancellation. Using default MIC in is not able to disable echo cancellation.
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Check that the relevant microphones are not muted and/or adjust the volume of your speaker. If you have attached an external speaker, please check that it is properly connected to the system.
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EVC series can be cascaded up to 4 microphones.

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Yes.

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No. If both HDMI1 and HDMI2 are connected, the system will only output source from HDMI1.

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Yes. Please check if your endpoint system is on our compatibility list from AVer website.

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You can only select either MIC in (VC's microphone) or Audio in (external micronphone) as VC's audio input.

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Please press ''Settings'' > ''Video/Audio'' > ''Microphone'' and select ''Audio in'' as your ''MIC Input Source''.

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Please press ''Settings'' > ''Video/Audio'' > ''Microphone'' and reduce the ''MIC Gain Level''.

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Please verify the connection on the mixer or AV System.

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Please try to unplug and replug the microphone cables completely.

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The camera included with SVC series will automatically adjust white balance and brightness to present the optimal image, but you can also adjust these settings manually, if you would like from the system setting.
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Your video is most likely just out of focus. Press the “Zoom –" or “Zoom +" button on your remote control to refocus your camera.
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Yes, SVC series can save up to 10 preset positions for the camera. Each preset can remember the vertical and lateral rotation of the camera as well as the level of magnification.
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By default SVC is able to automatically detect your monitor aspect ratio and output correct format to monitor / projector. There are also options to manually change different resolutions and aspect ratios for two monitor outputs (1080P – 16:9, 720P – 16:9, XGA – 4:3) under “General Setting" and “Monitor".
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First, check that all connections are properly plugged in and match the diagrams in the user manual. Next, check that the TV or LCD monitor is powered on, and verify that the TV or LCD monitor's input is set for your SVC series video conferencing system. Lastly, make sure that you have selected the correct input source for your SVC series video conferencing system.
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Far site camera control is set to ''on'' by default. If this option is enabled and you still have issues, confirm with your network admin to ensure the proper ports are open.

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Default will be on HDMI 1, if you want to show on VGA or HDMI 2, press and hold ''Dual'' for 3 seconds.

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Yes.

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Check If the cable is conneted correctly, quit system menu in order to control the camera.

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Please press ''Settings'' > ''Video / Audio'' > ''Camera'' and adjust ''Frequency'' to auto mode or the mains frequency in your area.

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The distance between camera lens and items needs to exceed 1.5M in order to focus.

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  1. Check if the camera lens is clear and its sticker / protector is removed.
  2. Press ''Enter'' on the remote controller to auto focus the camera.
  3. Try to refocus your external projector.
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In response to the reported vulnerability CVE-2021-44228 in the Apache Log4j2 Java library, AVer is conducting a thorough review of our software to determine any potential impact on our services to our customers.
The following AVer products and applications are not susceptible to the Log4j 2.x CVE-2021-44228 vulnerability.
  • VCPlayer
  • ScreenShare
  • VCLink
  • EZMeetup
  • EZDraw
  • VCAssist
  • On-Premise Video Conference System
  • USB Conference Camera / speakerphone
This list is not final. We will continue to monitor the situation.
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A: Please try following configuration on EVC and SVC.
Settings→ Network→ SIP
Step 1. SIP Transport Protocol: default is UDP, please select TCP.
Step 2. BFCP(content share): default is UDP, please select TCP.

Back to dial page.
Call type select “SIP", and enter account into Call to. Then press Call(Green Button)
Success to connect.

If the your codec is behind router, we suggest NAT of both type UDP and TCP.
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Step 1. Power off the EVC.
Step 2. The 2nd step: disconnect power cable.
Step 3. Re-plug in power cable.
Step 4. Power on the EVC.
Step 5. Insert USB driver to main station with the latest version.
Step 6. Following guide to finish FW update.
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Due to different design artichure, both of AVer EVC / SVC series do not support MS Teams call directly. The EVC / SVC series only support to connect to the remote site through H.323/SIP protocols.
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A: Yes, SVC / EVC system can join ZOOM meeting by following methods.

1. Press “Call" button on remote controller.
In dial page. Enter (ZOOM connection IP)##(Meeting ID)#(Meeting PASSWORD) then press “Call". We suggest users find keypad to enter. By pressing “keypad" button on remote controller to find keypad.

For example:

2. 3rd party cloud, home >> Phonebook >> 3rd pary cloud meeting.
Set Meeting Name and Cloud Meeting Sever in this page,
For example:

Back to dial page, enter ZOOM Meeting ID and Meeting password into “call to". Then choose Zoom Room Connector option in “call type". Press “Call" directly.

For example:

*Please note: cloud meeting software usually need H.323/SIP protocol by purchasing license.
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Check that the relevant microphones are not muted and/or adjust the volume of your speaker. If you have attached an external speaker, please check that it is properly connected to the system.
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If you are calling a system that does not belong to SVC series, make sure that the system supports enabling H.239 or BFCP features. Please contact the system administrator for further details.
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Yes, SVC series can save up to 10 preset positions for the camera. Each preset can remember the vertical and lateral rotation of the camera as well as the level of magnification.
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By default SVC is able to automatically detect your monitor aspect ratio and output correct format to monitor / projector. There are also options to manually change different resolutions and aspect ratios for two monitor outputs (1080P – 16:9, 720P – 16:9, XGA – 4:3) under “General Setting" and “Monitor".
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First, check that all connections are properly plugged in and match the diagrams in the user manual. Next, check that the TV or LCD monitor is powered on, and verify that the TV or LCD monitor's input is set for your SVC series video conferencing system. Lastly, make sure that you have selected the correct input source for your SVC series video conferencing system.
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SVC series video conferencing system comes with a standard 3-year warranty for the main parts and labor. Accessories, such as the cables and remote control, are only covered by a 1-year warranty.
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When a call is established with an MCU unit, users will be asked to enter the PIN or room number with the pound sign “#". Press “Far/Near" on the remote control once the call is connected, then press the number keys and use the “←" as “ # ".
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SVC series presents users with selection of screen layouts to select from during calls. Press “Layout" on the remote control to change it.
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Please unplug your USB device and wait for approximately 10-15 seconds, then plug it into the system again. Your USB devices need to be one of following file formats: FAT32, NTFS, EXFAT.
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Press ''Info'' on the top-left corner of the remote control to verify your call statistics.
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To enter meeting ID / access code to a MCU / cloud base meeting room, you need to switch control flag from near-side to far-side by pressing “Far/Near" on the remote control. After pressing “Far/Near", a red, person icon will appear onscreen, indicating the site that will receive the meeting ID or access code. This “Far/Near" control switch could also be used to control far side camera, if the feature is enabled.
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To ensure the best performance of system, we suggest you update your system regularly to latest released firmware from AVer website. Firmware updates can be done locally with a USB flash drive or remotely using Webtool. Please contact AVer Technical-Support for update assistant.
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Please contact us at Technical-Support for help.
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Replace with another VGA cable and make sure its 15 pins are functioning.

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Please check if the file system of your USB drive is FAT32.

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  1. Make sure you unzip the downloaded file from Aver download center.
  2. Check the dowloaded file size is match with the one form the Aver download center.
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  1. Replace with new battery.
  2. Sensor is located on the camera , make sure you point to the camera and IR is blinking.
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Please contact AVer Technical support for assistant.

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Both of AVer EVC and SVC series can support TLS version 1.0 / 1.1 / 1.2.
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If you are calling a system that does not belong to SVC series, make sure that the system supports enabling H.239 or BFCP features. Please contact the system administrator for further details.
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You can always simply select ''Default Call Quality'' for your default call bandwidth. Go to ''Settings'' then select ''General Setting'' for proper configuration.
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After restoring SVC series to its default settings, the IP address selection will reset back to “Static IP." Try changing the selection in LAN Configuration.
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Please verify you are using a DHCP or Static IP setting with a LAN Configuration. For DHCP users, verify the system is plugged into a network with a DHCP server present. For Static IP users, verify the necessary IP information is correct.
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SVC series supports the standard H.460 NAT/firewall traversal.
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Yes, SVC series supports AES 128bits encryption on video / audio / data stream.
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No, SVC series requires a physical network connection.
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You will need a minimum speed of 512Kbps to perform a point-to-point video connection at a resolution of 720p (1280x720) and 30 fps (frames per second) by using H.264HP video codec.
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SVC series requires a minimum of 64kbps up/down to establish a point-to-point connection. This will give you a SIF video format with a screen resolution of 512x288. If you would like to find out your internet connection speed, you may visit
www.speedtest.net.
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In ''Setting->Test'', there is a network test option. The ''Network Test'' function will run a test connection with the IP specified. If a connection is established, then all related fields will be filled with a green check mark. If the connection fails, you will see an ''X'' marking potential problems.
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The EVC does support SIP registration. You will need to go to 'Network / SIP registration' to enter the SIP registrar information.
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Yes.
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Yes, EVC support calls with different bandwidth.
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EVC will detect the protocol and transmit with calls ( H.323 or SIP).
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Yes. With our EVC series, you can have a meeting with different communication protocols.

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Please verify your NAT setting on the system, make sure you have seen a WAN IP indicated on the field.
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  1. Check if you open the ports ( 1719, 1720, 30000~30299, 80, 5060, 50000~50001 ) on the router, firewall or other network equipment for both UDP and TCP connection.
  2. If there is no problem regarding your network equipment, please send the machine model which you connect to and its log file to our support team.
  3. Disable the H.323 ALG in your firewall settings.
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  1. Check the quality of your internet connection. If the warning icon shows on the top left of the screen, it means might be triggered by network disconnection or large packet loss.
  2. Check if your router and other network equipment have flow control or capacity constraints.
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Please follow the IP setup instructions below:

  1. Does your network have external IP address to be accessed?
  2. Do you open the ports ( 1719, 1720, 30000~30299, 80, 5060, 50000~50001 ) on the router, firewall or other network equipment for both UDP and TCP connection?
  3. Do you assign an only IP address in your network load balancer (if any) for video conferencing system to be connected?
  4. Does the orange signal light up on the codec? If not, it means the network is not connected or the cable is not working.
  5. Is your network a VPN connection over LAN? If yes, you cannot connect to external IP addresses.
  6. Does the machine you dialed switch on? Does its ''Auto Answer'' set to ON ( Settings > General Setting > Call Settings )?
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Yes, Please download and installed our VC player then use VC player to convert the file format to .mov or .mp4
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Please unplug your USB device and wait for approximately 10-15 seconds, then plug it into the system again. Your USB devices need to be one of following file formats: FAT32, NTFS, EXFAT.
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If you are calling a system that does not belong to EVC/SVC series, make sure that the system supports enabling H.239 or BFCP features. Please contact the system administrator for further details.
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Either click the HOME or press ESC.

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Please move the cursor to the top left corner and click the camera icon.

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Please move the cursor to the center right , there is a remote control icon.

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Please check your password for webtool again.

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  1. Please check if your video conferecing system can be connected with the correct IP address.
  2. Make sure port 80 is forwarded for AVer VC system's IP.
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