DL30

1. Update the cameras firmware.
2. Enable ''Visca over IP (PTC500S/PTC115).
3. Check if the login account/ password of the cameras at PTZ Management setting are correct.
4. Check the cameras' RTSP stream work with VLC Player.
Please refer to the Extron web and select your AVer camera from the list to get a proper Extron sample code.
We have the L mount (wall mount) , TV mount, and Ceiling mount, please contact to the local distributor for further information.
1. Update camera/ software.
2. Check the routing and delay time.
3. Lower the rtsp stream from PTZ to 1mb/ set as VBR instead of CBR.

Please refer to the link : AVer Biamp FAQs 
Check if the certificate meets the format requirement in the FAQ, and make suer the camera system time (clock) is set correctly, or the NTP/time zone is set properly at the web UI, or the camera is internet accessible for time correction.
The IR frequency is 38KHz. In fact, we adhere to the NEC standard. The standard NEC protocol uses a carrier frequency of 38 kHz.

In order to upload a SSL certificate to PTC/PTZ/DL cameras, it must be in the PEM format. 

To create this format, you will need your certificate, any intermediate certificates, and the CA root in a base-64 encoded format. 

Additionally, you will need the private key in the PKCS#8 format(should be unencrypted). 

Once you have gathered these components, combine them in the specified order to create the PEM format, and then proceed to upload it onto the camera web interface to enable HTTPS.

The format structure should be as follow:
-BEGIN PRIVATE KEY-
...................
-END PRIVATE KEY-
-BEGIN CERTIFICATE-
................
-END CERTIFICATE-

Please refer to the link : AVer Biamp FAQs 
No, the camera does not support SNMP.

FAQs

Here are answers to some common questions about the device.

In order to upload a SSL certificate to PTC/PTZ/DL cameras, it must be in the PEM format. 

To create this format, you will need your certificate, any intermediate certificates, and the CA root in a base-64 encoded format. 

Additionally, you will need the private key in the PKCS#8 format(should be unencrypted). 

Once you have gathered these components, combine them in the specified order to create the PEM format, and then proceed to upload it onto the camera web interface to enable HTTPS.

The format structure should be as follow:
-BEGIN PRIVATE KEY-
...................
-END PRIVATE KEY-
-BEGIN CERTIFICATE-
................
-END CERTIFICATE-
Thank you for your feedback

Was this article helpful?

This behavior and warning are caused by camera chipset design. It doesn't affect the current USB function or leads to any malfunction to your computer.
Thank you for your feedback

Was this article helpful?

According to the support list from Poly, G7500 does not support most of the USB PTZ cameras: https://support.polycom.com/content/dam/polycom-support/products/telepresence-and-video/g7500/release-notes/en/video-os-rn-3-9-0.pdf
Thank you for your feedback

Was this article helpful?

Try to update the camera firmware to the latest, the later firmware has activated CORS security to support OBS plugin.
  • DL30 : v15 or above
Thank you for your feedback

Was this article helpful?

1. Check whether ‘USB Only' or ‘USB + Stream' is selected in web UI.
2. Check the USB cable/extender: should be a data cable not just a charging cable. Remove all extender/ hub, try it with a short, standard and well-known brand USB cable.

It is recommended to use the USB extender listed in the knowledge base.
Compatibility List USB Compatibility List

3. Try with a different USB port on laptop/PC, close all apps that might occupy UVC connection.
4. Reboot the camera or PC.
5. Check the firmware version. Try updating it.
Thank you for your feedback

Was this article helpful?

This is a known issue but it does not impact the software use for DL30. There is no such issue with USB2.0 port. To remove the warning please connect the USB3.0 then power on the device, you won't see the USB device warning.
Thank you for your feedback

Was this article helpful?

The IR frequency is 38KHz. In fact, we adhere to the NEC standard. The standard NEC protocol uses a carrier frequency of 38 kHz.

Thank you for your feedback

Was this article helpful?

There are relevant specifications and standards for cable length when it comes to USB 2.0 and USB 3.0 standards:
  • USB 2.0 Standard: In the USB 2.0 specification, it is recommended to use a maximum cable length of 5 meters without employing passive extenders or cables. The specification states that if a longer cable length is required, active extenders or USB 2.0 signal boosters should be used.
  • USB 3.0 Standard: In the USB 3.0 specification, the recommended maximum cable length is 3 meters without using passive extenders or cables. The specification indicates that if a longer cable length is needed, active extenders or USB 3.0 signal boosters should be used. It's important to note that these specifications and standards are developed based on considerations of safety and performance. Using cables longer than the recommended length could lead to issues such as signal distortion, reduced transmission speed, and device malfunctions. Therefore, when selecting cables, it's advisable to adhere to these specifications and standards as much as possible to ensure the proper functioning of the devices. Source: USB Implementers Forum

  • USB 2.0 Standard: "Universal Serial Bus Revision 2.0 Specification," USB Implementers Forum, April 27, 2000.
  • USB 3.0 Standard: "Universal Serial Bus Revision 3.0 Specification," USB Implementers Forum, November 12, 2008.
Thank you for your feedback

Was this article helpful?

DL30/DL10 series
  • USB YUV max: 30fps
  • USB MJPG max: 60fps
Thank you for your feedback

Was this article helpful?

It is caused by the lens specification; however, it's not interfering normal usage.
Thank you for your feedback

Was this article helpful?

It is suggested to zoom in to at least 1.5x if image distortion interfered.
Thank you for your feedback

Was this article helpful?

1.5 meter
Thank you for your feedback

Was this article helpful?

We have the L mount (wall mount) , TV mount, and Ceiling mount, please contact to the local distributor for further information.
Thank you for your feedback

Was this article helpful?


Please refer to the link : AVer Biamp FAQs 
Thank you for your feedback

Was this article helpful?

No, the camera does not support SNMP.
Thank you for your feedback

Was this article helpful?

60Hz > Dividing shutter speed from 1/60 through 1/660 into 255 levels
50Hz > Dividing shutter speed from 1/50 through 1/570 into 255 levels
Thank you for your feedback

Was this article helpful?

It is caused by the lens specification; however, it's not interfering normal usage.
Thank you for your feedback

Was this article helpful?

Please press 9 times of 9 button on IR remote.
Thank you for your feedback

Was this article helpful?

Effective Tracking Area defines where the presenter is tracked. When configuring the Effective Tracking Area, include the preset point zone (Preset 10-13) as well.
Thank you for your feedback

Was this article helpful?

  • Try the URL:

    • http:// DL30 IP Address/liveonly.html

  • For instance:

    • http://10.100.101.14/liveonly.html
    Thank you for your feedback

    Was this article helpful?

    Please check the cameras and the PC/laptop are in the same subnet, and the router does not block broadcast and the port 8000 is opened
    Thank you for your feedback

    Was this article helpful?

  • Try the URL: http:// DL30 IP Address/liveonly.html

  • For instance: http://10.100.101.14/liveonly.html

    • Thank you for your feedback

    Was this article helpful?

    Please refer to the Extron web and select your AVer camera from the list to get a proper Extron sample code.
    Thank you for your feedback

    Was this article helpful?

    Yes, please update CL01 to v1.22 or above to get multi-channel function. Refer to the user manual to get more information about the settings.
    Thank you for your feedback

    Was this article helpful?

    Check if the certificate meets the format requirement in the FAQ, and make suer the camera system time (clock) is set correctly, or the NTP/time zone is set properly at the web UI, or the camera is internet accessible for time correction.
    Thank you for your feedback

    Was this article helpful?

    1. Use IR remote to do a factory default through the HDMI output OSD menu. 2. Use AVer CaptureShare software to do a factory default through USB connection.
    Thank you for your feedback

    Was this article helpful?

    No. A factory default would not remove the uploaded SSL certificate. (PTC/ PTCV2/ PTZ/ DL series)
    Thank you for your feedback

    Was this article helpful?

    Suggested max. distance for showing “5" is 6-7m(20-23 ft). For 12x camera
    Thank you for your feedback

    Was this article helpful?

    only optical zoom is supported when tracking is enabled.
    Thank you for your feedback

    Was this article helpful?

    Please press 8 times of 8 button on IR remote.
    Thank you for your feedback

    Was this article helpful?

    Please press 5 times of 5 button on IR remote.
    Thank you for your feedback

    Was this article helpful?

    The tips/suggestions for Hybrid mode setting:
    The key in Hybrid Mode to trigger the camera shifting to preset 10~13 is that the central point of the image in ‘presenter tracking ‘ should be seen in the Field of view of preset 10~13.
    Try to set the FOV of preset 10~13 larger to be easier to cover the image center in presenter tracking.
    Thank you for your feedback

    Was this article helpful?

    Try to disable ''Noise Suppresstion'' function in Teams or other conferencing software.
    Thank you for your feedback

    Was this article helpful?

    Effective Tracking Area defines where the presenter is tracked. When configuring the Effective Tracking Area, include the preset point zone (Preset 10-13) as well.
    Thank you for your feedback

    Was this article helpful?

    You can access the camera Web user interface to configure the Hybrid Mode. The Hybrid Mode is not supported by the remote control.
    Thank you for your feedback

    Was this article helpful?

    Go to the website -> Settings -> System setting and find the Firmware version.

    Thank you for your feedback

    Was this article helpful?

    While Windows Camera app being opened, it request the USB camnera to do :
    1.Frenqency setup.
    2. Resolution setup.
    3. Return to 1x zoom.
    If the camera is not in 1x zoom then it will be changed therefore it will force tracking to stop.
    Please try update the camera to the later version to avoid the issue.
    Thank you for your feedback

    Was this article helpful?

    According to Barco official definition:
    Separate mics and speakers not supported.

    ClickShare Conference only supports speakerphone devices, which contain both microphones and speakers in one peripheral. Separate microphones (e.g. in cameras) or USB speakers are not supported.

    Some devices (e.g. the Cisco Room Kit mini) do not expose a speakerphone, but a separate speaker and microphone on one USB endpoint. This works too, as long as the device can do echo-cancellation.

    Sound jacks and HDMI audio on the Base Unit are un-usable (to eliminate any chance of acoustic echo). They are grayed out on the configuration interface as soon as USB is displayed.

    For more details please refer to :
  • BARCO.COM
    • Thank you for your feedback

    Was this article helpful?

    You may switch to Presenter mode by simply pressing Upper or Full button on your remote control.
    Thank you for your feedback

    Was this article helpful?

    Profile saving value:
    (1) preset setting values
    (2) tracking mode
    (3) tracking setting values
    Thank you for your feedback

    Was this article helpful?

    Yes, preset point value: PTZ, exposure, shutter, iris, ev, brightness, gain, slow shutter, white balance, focus, focus position, digital zoom, R&B gain.
    Thank you for your feedback

    Was this article helpful?

    Yes, but tracking will be off when activating pan/tilt/zoom or go to preset point.
    Thank you for your feedback

    Was this article helpful?

    Windows ver. 1903 cannot find audio device accordingly, please update Windows to the latest to resolve the issue.
    Thank you for your feedback

    Was this article helpful?


    In response to the reported vulnerability CVE-2021-44228 in the Apache Log4j2 Java library, AVer is conducting a thorough review of our software to determine any potential impact on our services to our customers.

    The following AVer products and applications are not susceptible to the Log4j 2.x CVE-2021-44228 vulnerability.

  • AVerTouch
  • CaptureShare
  • Control Box applications
  • Interactive Flat Panel applications
  • OBS Plugin
  • Professional PTZ Cameras
  • PTZ Control Panel
  • PTZ Link
  • PTZ Management
  • Sphere 2
  • Sphere Lite

    • This list is not final. We will continue to monitor the situation.
    Thank you for your feedback

    Was this article helpful?

    New function virtual cam so far is unable to transfer rtsp audio to virtual mic device to Windows.
    Thank you for your feedback

    Was this article helpful?

    AVer virtual camera cannot be used in UWP (Universal Windows Platform) app.
    Thank you for your feedback

    Was this article helpful?

    1. Update camera/ software.
    2. Check the routing and delay time.
    3. Lower the rtsp stream from PTZ to 1mb/ set as VBR instead of CBR.
    Thank you for your feedback

    Was this article helpful?

    1. Update the cameras firmware.
    2. Enable ''Visca over IP (PTC500S/PTC115).
    3. Check if the login account/ password of the cameras at PTZ Management setting are correct.
    4. Check the cameras' RTSP stream work with VLC Player.
    Thank you for your feedback

    Was this article helpful?

    The root caused by Google Meets forcing the camera to the power frequency which fit to the time zone, please change the system time zone to another contry/region where has the same time zone but different and proper power frequency.
    Thank you for your feedback

    Was this article helpful?

    Knowledge Base
    Product Information
    Download Center
    Warranty & Repair

    Have additional questions?

    Our website uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Click here for more information I understand