Why can't the PTZ cameras be recognized by Poly G7500 MTR?
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Why can't OBS plugin connect to PTC/PTZ cameras? They show ''OFF''?
Try to update the camera firmware to the latest, the later firmware has activated CORS security to support OBS plugin.
- PTC300 series : v31 or above
- PTZ310 series : v69 or above
- PTC500S/115 series : v59 or above
- PTC300V2 series: v16 or above
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Why can't I get the audio from Barco ClickShare?
According to Barco official definition:
Separate mics and speakers not supported.
ClickShare Conference only supports speakerphone devices, which contain both microphones and speakers in one peripheral. Separate microphones (e.g. in cameras) or USB speakers are not supported.
Some devices (e.g. the Cisco Room Kit mini) do not expose a speakerphone, but a separate speaker and microphone on one USB endpoint. This works too, as long as the device can do echo-cancellation.
Sound jacks and HDMI audio on the Base Unit are un-usable (to eliminate any chance of acoustic echo). They are grayed out on the configuration interface as soon as USB is displayed.
For more details please refer to :
BARCO.COM
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Why does the video display a purplish color on my monitor?
This color issue may occur if you're using an older monitor or connecting via an HDMI-to-DVI adapter. In such cases, the monitor's RGB color format may not be compatible with the camera's HDMI output color format (YUV). To resolve this, try connecting directly with HDMI if possible, or change the monitor's input color format setting from RGB to YUV.
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Why does PTC500+/PTC115+ not respond to Visca-over-RS232 inquiry command when the camera is OFF?
It is a hardware limitation that PTC500S/PTC500+/PTC115/PTC115+ can only receive and act "power on" Visca-over-RS232 command but it cannot send over responses when it is off
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Does the PTC500+/ PTC115+ series camera have a USB hub inside? (Counted as a USB hop)
Yes, this camera series has a internal USB hub.
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Does the PTC500+(PTC115+) SDI output OSD menu?
PTC500+ (PTC115+) does not output OSD menu on SDI but only on HDMI.
(PTC500S or PTC115 does output OSD menu on SDI)
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Is it possible to switch the USB port settings on the camera between bulk and isochronous data transfer? Is it bulk or isochronous?
So far PTC/PTZ series are all bulk transfer and cannot be tweaked to isochronous.
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Could you provide the suggested SDI cable?
Recommended: 1694A, RG6, 18 AWG spool of RG-6/U type cable, 75 Ohm
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Can you provide any assistance with the relevant IR frequencies? (IR frequency)
The IR frequency is 38KHz.
In fact, we adhere to the NEC standard. The standard NEC protocol uses a carrier frequency of 38 kHz.
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If a customer had 30 cameras (or more), would you be able to select those from the dropdown menu? Is there a limit?
The design is maximum 8 cameras info will be saved. Therefore, when the 9th camera is being added, the very first camera info will be cleared out to keep max. 8 camera on the list.
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Does PTC500+ or PTC115+ camera series support assigning a hostname?
No, it does not support it.
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The PTC500+/PTC115+ allows for 2 different RSTP streams: st_1 for the PTZ camera & st_2 for the Panoramic camera. I found I got no audio on st_2, but I do get audio on the st_1 stream. Is this an expected result?
It's intended to disable the audio on the second RTSP stream for the panoramic (wide angle) lens. Our aim is to conserve the chipset's computing power to ensure optimal audio and video quality for the PTZ camera.
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Does the camera support SNMP protocol?
No, the camera does not support SNMP.
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What is the TLS (HTTPS) version of the camera?
PTC500S and PTC500+ series do not feature HTTPS (TLS)
PTZ310 Series: TLS1.0/ TLS1.1/ TLS1.2
PTC310 series: TLS1.2
PTC310V2 series does not feature HTTPS (TLS) yet
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Why can't I find the cameras with AVer IPCam Utility?
Please check the cameras and the PC/laptop are in the same subnet, and the router does not block broadcast and the port 8000 is opened
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How to check the Firmware version with PTC500S/PTC500+/PTC115+?
Go to the website -> Settings -> System setting and find the Firmware version.
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What microphone brands are supported by PTZ Link?
Currently, PTZ Link supports Shure, Sennheiser and Yamaha beamforming microphones. We are actively developing partnerships with other brands that bring the audio solution. If there is a need for other microphone integration with AVer Pro AV cameras in your region, please feel free to let us know. You may contact the technical support listed on the previous page.
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Where can I find the PTC500S VISCA/Pelco command table for integration with joystick/contorller/third parties?
Please refer to the PTC500S/PTC500S+/ PTC115 /PTC115+ control code manual below
(Including VISCA over RS232, VISCA over IP)
https://presentation.aver.com/DownloadFile.aspx?n=5293|DDE430A1-5CF7-4B22-AE2B-3F96C38E580C&t=ServiceDownload
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Does a Factory Default remove the SSL certificate? (for HTTPS)
No. A factory default would not remove the uploaded SSL certificate. (PTC/ PTCV2/ PTZ/ DL series)
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2 mic channel activated, due to 2 or 3 participants talking simultaneously : how does PTZ Link / PTZ camera behave?
We tried multiple ppl speak at the same time using TCC2 and PTZL and to be honest, it's quite noisy. But if user would like to prevent other interruption from the main speaker, take TCC2 as an example, it is suggested to turn on the “Priority Mode" on TCC2 cockpit app, so other interruption won't damage the main lecturer.
Another possibility regarding the use case of “2 to 3 ppl talking simultaneously" could be person b accidentally starts to talk and interrupt person a but person b might stops as he/she noticed the disruption of the previous speech. Therefore, if the use case is like this, meaning the conversation is highly interactive, and people tend to interrupt quite often but we do not want the camera to be too sensitive and keeps shifting to different presets, then it is suggested to choose longer timer at the “Time to trigger Preset".
e.g. if Time to trigger Preset is set at 3 sec and a speaker has talked longer than 3 seconds, the camera will move to the preset of that speaker. However, if a speaker has talked less than 3 seconds, the camera will stay at the previous one.
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No mic channel activated on MXA910 (nobody talks during 1 or 2 minutes), is there any possibility to trigger a specific camera preset? (ie go back to Preset 1 : view of all participants)
You can turn on the Time to go back to Preset 0 in this case, which is the time interval between no voice detecting and camera moving to the Preset 0.
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I’ve got a very big problem with steering a PTZ330 by visca commands via Network.
Please try to adjust the sending commands to follow the standard VISCA protocol: the sequence number should be different from the previous sent one.
For example:
First command: 01 00 00 09 00 00 00 01 81 01 04 3F 02 01 FF
Second command: 01 00 00 09 00 00 00 02 81 01 04 3F 02 02 FF
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In Hybrid mode, why can't it zoom and pan correctly?
Please check whether if ''Auto Zoom'' selected, effective area set or not.
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How to set up multiply cameras or microphones with PTZ Link?
You can set up a maximum of 5 groups of devices in PTZ Link.
For example, when there are two microphones and one camera in the room.
You can set two microphones into two groups accordingly, and every 9 channels of one microphone can be matched up to different preset points of the Camera.
There are up to 256 preset points of one AVer camera that are available. To make sure the audio tracking functions well, each group has to be enabled and the software is kept running.
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A person says a short YES then waiting 3sec. and hereafter moving camera to the person with the short yes.
You can try turn off the “Last Mic" function in Shure so when short Yes picked up, camera won't move to preset.
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Why is the Q-SYS Plug-in for PTZ Cameras not able to switch tracking modes for PTC500+ or PTC115+ cameras?
The tracking modes on the Q-SYS plugin is designed for TR535 series and TR315 series and PTC310V2 series, but not for PTC500+ series
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Whether PTC500+ can be integrated with QSC for auto-tracking? I mean is this camera included in their AVer plugin?
Basically the AVer QSYS plugin for PTZ cameras is designed for PTC310V2/PTZ310V2 series or TR315/TR535 series, so the basic controls on the plugin for PTC500+ are ok, but not for switching tracking modes.
If the client would like to use QSC control with PTC500+, we would also recommend they can program it on their own with the camera's Visca or CGI command API to meet their demands.
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When I open up Google Chrome to log in the web page of PTC500S, the web stops and then shows an error message ''SBOX Fatal memory exceeded''
This is about the Google Chrome Extension issue, please disable the extension "Adobe Acrobat" or any others to check whether any extension causes the problem.
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When I switch or ON/OFF PTC115+ / PTC500+ camera in the zoom video software that cause the camera to crash. How can I resolve issue ?
Please go to the zoom video setting page and enable the HD selection to solve the problem.
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While connecting to the camera with Chrome browser, there is an Error Code: Out of Memory.
It might be related to the Chrome Extension conflict.
Try to disable the extensions and check it again.
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Cannot find audio device for mic recording.
Windows ver. 1903 cannot find audio device accordingly, please update Windows to the latest to resolve the issue.
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AVer products not impacted by Log4j CVE-2021-44228 and related vulnerabilities.
In response to the reported vulnerability CVE-2021-44228 in the Apache Log4j2 Java library, AVer is conducting a thorough review of our software to determine any potential impact on our services to our customers.
The following AVer products and applications are not susceptible to the Log4j 2.x CVE-2021-44228 vulnerability.
AVerTouch
CaptureShare
Control Box applications
Interactive Flat Panel applications
OBS Plugin
Professional PTZ Cameras
PTZ Control Panel
PTZ Link
PTZ Management
Sphere 2
Sphere Lite
This list is not final. We will continue to monitor the situation.
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