Please check all software version are the latest version:
- PTZ App : 1.2.1046.50 (Windows) /1.2.1042.45 (Mac)
- VC520 : 0.0.0018.02
- CAM340 : v0.0.2006.06
The CAM340 and VC520 can be control by one remote.Please refer as below steps:
Step 1. Please go to AVer official website to download PTZApp.
Step 2. Plug your CAM340 and VC520 into your computer and turn on PTZApp and then you will see as below
Step 3. Go to the VC520 setting “Pick your remote control".
Step 4. Go to the VC520 setting “Change Binding" and set the VC520 to “2" and then save it.
Finally, you can control your cameras by one.
Button [1] is for CAM340 Button [2] is for VC520