Do PTZ310 and PTZ330 support USB Isochronous or Bulk transfer? what is the transmission bitrate of the iso or bulkt transfer?
PTZ series USB only support Isochronous transfer mode, the maximum bitrate = 50Mbps
Thank you for your feedback
Was this article helpful?
Why can't the PTZ cameras be recognized by Poly G7500 MTR?
Thank you for your feedback
Was this article helpful?
Why can't OBS plugin connect to PTC/PTZ cameras? They show ''OFF''?
Try to update the camera firmware to the latest, the later firmware has activated CORS security to support OBS plugin.
- PTC300 series : v31 or above
- PTZ310 series : v69 or above
- PTC500S/115 series : v59 or above
- PTC300V2 series: v16 or above
Thank you for your feedback
Was this article helpful?
Which version of ONVIF does PTZ series support?
PTZ310/PTZ330 series support OnVIF Profile S.
The version is V1.02.
Thank you for your feedback
Was this article helpful?
Why does Smartshoot stop while launching Windows Camera application?
While Windows Camera app being opened, it request the USB camnera to do : 1.Frenqency setup 2. Resolution setup 3. Return to 1x zoom. If the camera is not in 1x zoom then it will be changed. Please try update the camera to the later version to avoid the issue.
Thank you for your feedback
Was this article helpful?
Why can't I get the audio from Barco ClickShare?
According to Barco official definition:
Separate mics and speakers not supported.
ClickShare Conference only supports speakerphone devices, which contain both microphones and speakers in one peripheral. Separate microphones (e.g. in cameras) or USB speakers are not supported.
Some devices (e.g. the Cisco Room Kit mini) do not expose a speakerphone, but a separate speaker and microphone on one USB endpoint. This works too, as long as the device can do echo-cancellation.
Sound jacks and HDMI audio on the Base Unit are un-usable (to eliminate any chance of acoustic echo). They are grayed out on the configuration interface as soon as USB is displayed.
For more details please refer to :
BARCO.COM
Thank you for your feedback
Was this article helpful?
Which USB Extender compatible with PTZ/PTC Cameras？
Thank you for your feedback
Was this article helpful?
Why can't the PTZ be controlled by IP joystick/controller?
Please check:
- Correctly connect RJ45 to PoE+ not RS422 socket of PTZ camera.
- Set the PTZ and controller in the same LAN network and the right port 52381. No other devices occupy the same IP addresses.
- Check the protocol and baud rate setting matched.
Thank you for your feedback
Was this article helpful?
Does the PTZ310 series camera have a USB hub inside? (Counted as a USB hop)
No, this camera series does not have a internal USB hub.
Thank you for your feedback
Was this article helpful?
Can cameras and computers be separated by distance using USB extension cables or long cables?
There are relevant specifications and standards for cable length when it comes to USB 2.0 and USB 3.0 standards:
USB 2.0 Standard:
In the USB 2.0 specification, it is recommended to use a maximum cable length of 5 meters without employing passive extenders or cables.
The specification states that if a longer cable length is required, active extenders or USB 2.0 signal boosters should be used.
USB 3.0 Standard:
In the USB 3.0 specification, the recommended maximum cable length is 3 meters without using passive extenders or cables.
The specification indicates that if a longer cable length is needed, active extenders or USB 3.0 signal boosters should be used.
It's important to note that these specifications and standards are developed based on considerations of safety and performance. Using cables longer than the recommended length could lead to issues such as signal distortion, reduced transmission speed, and device malfunctions. Therefore, when selecting cables, it's advisable to adhere to these specifications and standards as much as possible to ensure the proper functioning of the devices.
Source: USB Implementers Forum
USB 2.0 Standard:
"Universal Serial Bus Revision 2.0 Specification," USB Implementers Forum, April 27, 2000.
USB 3.0 Standard:
"Universal Serial Bus Revision 3.0 Specification," USB Implementers Forum, November 12, 2008.
Thank you for your feedback
Was this article helpful?
Why does the video display a purplish color on my monitor?
This color issue may occur if you're using an older monitor or connecting via an HDMI-to-DVI adapter. In such cases, the monitor's RGB color format may not be compatible with the camera's HDMI output color format (YUV).
To resolve this, try connecting directly with HDMI if possible, or change the monitor's input color format setting from RGB to YUV.
Thank you for your feedback
Was this article helpful?
Can you provide any assistance with the relevant IR frequencies? (IR frequency)
The IR frequency is 38KHz.
In fact, we adhere to the NEC standard. The standard NEC protocol uses a carrier frequency of 38 kHz.
Thank you for your feedback
Was this article helpful?
Could you provide the suggested SDI cable ?
Recommended: 1694A, RG6, 18 AWG spool of RG-6/U type cable, 75 Ohm
Thank you for your feedback
Was this article helpful?
The serial number on the sticker and box are different from the serial number at the web UI.
The serial number at PTZ web UI is the number of mainboard.
Thank you for your feedback
Was this article helpful?
If a customer had 30 cameras (or more), would you be able to select those from the dropdown menu? Is there a limit?
The design is maximum 8 cameras info will be saved. Therefore, when the 9th camera is being added, the very first camera info will be cleared out to keep max. 8 camera on the list.
Thank you for your feedback
Was this article helpful?
Does AVer sell any mount bracket for PTC/PTZ model?
We have the L mount (wall mount) , TV mount, and Ceiling mount, please contact to the local distributor for further information.
Thank you for your feedback
Was this article helpful?
Why does the camera not move when I press the buttons on IR remote controller?
Check the batteries are properly installed. Make sure that the OSD menu is not opened by checking HDMI or SDI1 output.
Thank you for your feedback
Was this article helpful?
Why is the camera getting hot? Would it be getting any problems?
No worries, it works fine in the normal indoor environments.
Thank you for your feedback
Was this article helpful?
Can I use USB/HDMI/3G-SDI/IP streaming outputs at the same time?
Yes, all the video outputs are delivered simultaneously.
Thank you for your feedback
Was this article helpful?
Does the camera support SNMP protocol?
No, the camera does not support SNMP.
Thank you for your feedback
Was this article helpful?
Cannot power on camera with IR remote.
1. Check the batteries condition.
2. Make sure the control distance is less than 10m and angel is less than 45 degrees.
3. Check the IR remote's ID (channel) is matched with the ID on camera.
4. Make sure "Power off completely" is not selected at the web UI.
Thank you for your feedback
Was this article helpful?
Which version of ONVIF does PTZ series support?
PTZ310/PTZ330 series support OnVIF Profile S.
The version is V1.02.
Thank you for your feedback
Was this article helpful?
Why can't I find the cameras with AVer IPCam Utility?
Please check the cameras and the PC/laptop are in the same subnet, and the router does not block broadcast and the port 8000 is opened
Thank you for your feedback
Was this article helpful?
How to check the Firmware version with PTZ/PTC Camera?
Go to the website -> Settings -> System and find the ''Firmware Version''.
Thank you for your feedback
Was this article helpful?
What microphone brands are supported by PTZ Link?
Currently, PTZ Link supports Shure, Sennheiser and Yamaha beamforming microphones. We are actively developing partnerships with other brands that bring the audio solution. If there is a need for other microphone integration with AVer Pro AV cameras in your region, please feel free to let us know. You may contact the technical support listed on the previous page.
Thank you for your feedback
Was this article helpful?
Where can I get Extron code to control the camera?
Please refer to the Extron web and select your AVer camera from the list to get a proper Extron sample code.
Thank you for your feedback
Was this article helpful?
Is CL01 able to control more than seven PTZ/PTC cameras via network?
Yes, please update CL01 to v1.22 or above to get multi-channel function. Refer to the user manual to get more information about the settings.
Thank you for your feedback
Was this article helpful?
Why can't CL01 control PTZ310/PTZ330 with Visca over IP?
Please check the below items.
1. Visca over IP is enable for each device.
2. set devices in the same subnet of LAN, port 52381 is opened.
3. set each device a unique IP address in the same network.
4. There is at least a switch between CL01 and the camera. (no direct network cable connection)
5. ''SONY Visca'' is selected at the setting of CL01.
Thank you for your feedback
Was this article helpful?
The camera cannot follow the presenter while SmartShoot is ON.
Please follow the SmartShoot SOP and make sure there is no zoom-in/out between each SmartShoot preset. If you still prefer to have some zoom between each SmartShoot preset, setup less zooming difference and up the preset recalling speed to 200.
Thank you for your feedback
Was this article helpful?
Does the PTZ-N NDI stream support multicast?
It supports Multicast, but the router should support IGMP snooping. We do not recommend multicast but unicast
Thank you for your feedback
Was this article helpful?
After connection with VMIX, after aprx 15 mintues, video dissapears
Our Engineering team has tested PTZ NDI with vMix, here is the result:
(i7-8700K 16G RAM, Windows 10 2004, NDI Tool ver.4.5.2, NDI SDK ver.4.5)
vMix had been running well for over 4 hours. We have tried 3 NDI clients (PC) getting stream from a PTZ310N, and it lasted for over 7 days working well. Please also try updating NDI SDK to the latest version, and would recommend having an i7 equipped PC, keeping the total CPU utilization process lower than 60% to get stable NDI stream on vMix)
Thank you for your feedback
Was this article helpful?
Where can I find the PTZ VISCA/Pelco command table for integration with joystick/contorller/third parties?
Please refer to the PTZ310/PTZ330/PTZ310N/PTC330N control code manual below
(Including VISCA over RS232/RS422, VISCA over IP)
https://presentation.aver.com/DownloadFile.aspx?n=5294|A4C91B77-6295-4034-818F-8D7E4D67680A&t=ServiceDownload
Thank you for your feedback
Was this article helpful?
SSL certificate file for HTTPS upload fails via web interface.
Check if the certificate meets the format requirement in the FAQ, and make suer the camera system time (clock) is set correctly, or the NTP/time zone is set properly at the web UI, or the camera is internet accessible for time correction.
Thank you for your feedback
Was this article helpful?
Does a Factory Default remove the SSL certificate? (for HTTPS)
No. A factory default would not remove the uploaded SSL certificate. (PTC/ PTCV2/ PTZ/ DL series)
Thank you for your feedback
Was this article helpful?
2 mic channel activated, due to 2 or 3 participants talking simultaneously : how does PTZ Link / PTZ camera behave?
We tried multiple ppl speak at the same time using TCC2 and PTZL and to be honest, it's quite noisy. But if user would like to prevent other interruption from the main speaker, take TCC2 as an example, it is suggested to turn on the “Priority Mode" on TCC2 cockpit app, so other interruption won't damage the main lecturer.
Another possibility regarding the use case of “2 to 3 ppl talking simultaneously" could be person b accidentally starts to talk and interrupt person a but person b might stops as he/she noticed the disruption of the previous speech. Therefore, if the use case is like this, meaning the conversation is highly interactive, and people tend to interrupt quite often but we do not want the camera to be too sensitive and keeps shifting to different presets, then it is suggested to choose longer timer at the “Time to trigger Preset".
e.g. if Time to trigger Preset is set at 3 sec and a speaker has talked longer than 3 seconds, the camera will move to the preset of that speaker. However, if a speaker has talked less than 3 seconds, the camera will stay at the previous one.
Thank you for your feedback
Was this article helpful?
No mic channel activated on MXA910 (nobody talks during 1 or 2 minutes), is there any possibility to trigger a specific camera preset? (ie go back to Preset 1 : view of all participants)
You can turn on the Time to go back to Preset 0 in this case, which is the time interval between no voice detecting and camera moving to the Preset 0.
Thank you for your feedback
Was this article helpful?
Can I use NDI and RTMP (streaming to YouTube) simultaneously?
No, while selecting NDI mode, RTMP stream will be disabled.
Thank you for your feedback
Was this article helpful?
I’ve got a very big problem with steering a PTZ330 by visca commands via Network.
Please try to adjust the sending commands to follow the standard VISCA protocol: the sequence number should be different from the previous sent one.
For example:
First command: 01 00 00 09 00 00 00 01 81 01 04 3F 02 01 FF
Second command: 01 00 00 09 00 00 00 02 81 01 04 3F 02 02 FF
Thank you for your feedback
Was this article helpful?
How to set up multiply cameras or microphones with PTZ Link?
You can set up a maximum of 5 groups of devices in PTZ Link.
For example, when there are two microphones and one camera in the room.
You can set two microphones into two groups accordingly, and every 9 channels of one microphone can be matched up to different preset points of the Camera.
There are up to 256 preset points of one AVer camera that are available. To make sure the audio tracking functions well, each group has to be enabled and the software is kept running.
Thank you for your feedback
Was this article helpful?
A person says a short YES then waiting 3sec. and hereafter moving camera to the person with the short yes.
You can try turn off the “Last Mic" function in Shure so when short Yes picked up, camera won't move to preset.
Thank you for your feedback
Was this article helpful?
I’ve got a very big problem with steering a PTZ330 by visca commands via Network.
Please try to adjust the sending commands to follow the standard VISCA protocol: the sequence number should be different from the previous sent one.
For example:
First command: 01 00 00 09 00 00 00 01 81 01 04 3F 02 01 FF
Second command: 01 00 00 09 00 00 00 02 81 01 04 3F 02 02 FF
Thank you for your feedback
Was this article helpful?
How can I switch to the presenter? What is the sequence of the ''switch'' function?
Please refer to the user manual about ''switch presenter''.
Thank you for your feedback
Was this article helpful?
How can I get sleep mode to work?
Select ''USB Only'' from webUI, select a time to go to sleep, then disconnect USB.
Thank you for your feedback
Was this article helpful?
How can I get lower latency on HDMI/SDI output?
Enable ''latency reduction'' through OSD or web, then the camera will auto-reboot to get low latency on the HDMI/SDI outputs.
Thank you for your feedback
Was this article helpful?
How can I get lower latency on HDMI/SDI output?
Enable ''latency reduction'' through OSD or web, then the camera will auto-reboot to get low latency on the HDMI/SDI outputs.
Thank you for your feedback
Was this article helpful?
Why can't the PTZ be controlled by IP joystick/controller?
Please check:
- Correctly connect RJ45 to PoE+ not RS422 socket of PTZ camera.
- Set the PTZ and controller in the same LAN network and the right port 52381. No other devices occupy the same IP addresses.
- Check the protocol and baud rate setting matched.
Thank you for your feedback
Was this article helpful?
Cannot find audio device for mic recording.
Windows ver. 1903 cannot find audio device accordingly, please update Windows to the latest to resolve the issue.
Thank you for your feedback
Was this article helpful?
AVer products not impacted by Log4j CVE-2021-44228 and related vulnerabilities.
In response to the reported vulnerability CVE-2021-44228 in the Apache Log4j2 Java library, AVer is conducting a thorough review of our software to determine any potential impact on our services to our customers.
The following AVer products and applications are not susceptible to the Log4j 2.x CVE-2021-44228 vulnerability.
AVerTouch
CaptureShare
Control Box applications
Interactive Flat Panel applications
OBS Plugin
Professional PTZ Cameras
PTZ Control Panel
PTZ Link
PTZ Management
Sphere 2
Sphere Lite
This list is not final. We will continue to monitor the situation.
Thank you for your feedback
Was this article helpful?
Why can't I see the camera view on grid view of PTZ Management consistently?
1. Update camera/ software.
2. Check the routing and delay time.
3. Lower the rtsp stream from PTZ to 1mb/ set as VBR instead of CBR.
Thank you for your feedback
Was this article helpful?
I cannot see nor control the PTC/PTZ at PTZ Management.
1. Update the cameras firmware.
2. Enable ''Visca over IP (PTC500S/PTC115).
3. Check if the login account/ password of the cameras at PTZ Management setting are correct.
4. Check the cameras' RTSP stream work with VLC Player.
Thank you for your feedback
Was this article helpful?
Camera picking up “flicker” and changing from 60Hz to 50Hz. with Google Meets/Hangout.
The root caused by Google Meets forcing the camera to the power frequency which fit to the time zone, please change the system time zone to another contry/region where has the same time zone but different and proper power frequency.
Thank you for your feedback
Was this article helpful?